1. How can I place an order? You can place an order directly on our website, frenkshoes.lnyttz.com. Simply browse our collection, select the items you wish to purchase, and proceed to checkout.
2. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.
3. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What is your return policy? We offer a 30-day return policy from the date of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase for a full refund or exchange.
5. How do I contact customer service? For any questions or assistance, you can email our customer service team at [email protected]. Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).
6. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
7. Are your shoes true to size? Our shoes generally run true to size. For specific sizing questions, please refer to our size guide available on each product page or contact customer service for assistance.
8. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased on our website and are redeemable online.
9. Can I cancel or modify my order after it has been placed? Orders cannot be canceled or modified once they have been processed. Please review your order carefully before completing your purchase.
10. How can I stay updated on new arrivals and promotions? Follow us on social media (Facebook, Instagram, Twitter) or subscribe to our newsletter on our website to receive updates on new arrivals, promotions, and exclusive offers.
1. How can I place an order? You can place an order directly on our website, frenkshoes.lnyttz.com. Simply browse our collection, select the items you wish to purchase, and proceed to checkout.
2. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online orders.
3. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What is your return policy? We offer a 30-day return policy from the date of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase for a full refund or exchange.
5. How do I contact customer service? For any questions or assistance, you can email our customer service team at [email protected]. Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).
6. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
7. Are your shoes true to size? Our shoes generally run true to size. For specific sizing questions, please refer to our size guide available on each product page or contact customer service for assistance.
8. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased on our website and are redeemable online.
9. Can I cancel or modify my order after it has been placed? Orders cannot be canceled or modified once they have been processed. Please review your order carefully before completing your purchase.
10. How can I stay updated on new arrivals and promotions? Follow us on social media (Facebook, Instagram, Twitter) or subscribe to our newsletter on our website to receive updates on new arrivals, promotions, and exclusive offers.