At Frenk Shoes, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and refunds policy to ensure your shopping experience is enjoyable.
1. Returns
- Eligibility: You may return unworn, unused items within 30 days of the purchase date for a full refund or exchange. Items must be in their original condition and packaging with all tags attached.
- Return Process: To initiate a return, please contact our customer service team at [email protected]. Provide your order number and reason for return. We will provide you with a return authorization and instructions for returning the item(s).
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received, defective item).
- Refund Processing: Once we receive your returned item(s), we will inspect them and process your refund within [number] business days. Refunds will be issued to the original form of payment used for the purchase.
2. Exchanges
- Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in placing a new order for the desired item and provide instructions for returning the original item(s).
3. Exceptions
- Final Sale Items: Certain items marked as final sale cannot be returned or exchanged.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.
4. Contact Us
- If you have any questions or concerns about our Returns & Refunds Policy, please contact us at [email protected]. Our customer service team is available to assist you Monday through Friday, 9 AM to 5 PM (EST).