Thank you for shopping at Frenk Shoes! We strive to ensure your order is processed efficiently and arrives on time. Please review our Shipping & Delivery policy below:
1. Shipping Methods
- Domestic Shipping: We offer standard and expedited shipping options withinAU. Shipping rates and delivery times vary depending on the shipping method selected at checkout.
- International Shipping: We ship to select countries worldwide. International shipping rates and delivery times may vary based on the destination. Please note that customs duties and taxes may apply upon delivery and are the responsibility of the recipient.
2. Order Processing Time
- Orders are typically processed within 5 business days of receiving payment confirmation. Orders placed after 20:00 (EST) will be processed the next business day.
3. Shipping Rates
- Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view shipping costs at checkout before completing your purchase.
4. Delivery Times
- Standard Shipping: Estimated delivery within 3 business days.
- Expedited Shipping: Estimated delivery within 5 business days.
- International delivery times vary by destination and shipping method. Please refer to the estimated delivery timeframe provided during checkout.
5. Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking information on our website or the carrier’s website.
6. Delivery Issues
- If you encounter any issues with your delivery or if your package is delayed, please contact our customer service team at [email protected]. We will assist you in resolving the issue promptly.
7. Shipping Restrictions
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
8. Holidays and Peak Seasons
- During holidays and peak seasons, such as Black Friday or Christmas, processing and delivery times may be longer than usual due to high order volumes and carrier delays.
9. Contact Us
- If you have any questions or concerns about our Shipping & Delivery policy, please contact us. Our customer service team is available Monday through Friday, 9 AM to 5 PM (EST).